Terms and Conditions
1. Invoicing:
- a. Invoices will be issued in advance of the proposed works.
- b. Payment terms require full settlement in advance of the proposed date.
- c. Delayed payment may result in the proposed date being rescheduled.
- d. Clients are responsible for providing accurate and up-to-date email contact information to receive invoices and correspondence.
2. Deposits:
- a. Fire Risk Assessment appointments may, at our discretion, be secured with a deposit.
- b. All deposits are non-refundable.
3. Report Lead Time:
Fire Risk Assessments
- a. The standard lead time for delivering fire risk assessment reports is 3 weeks from the date the invoice is settled.
- b. Report composition will commence only upon receipt of full payment by Fire Safety & Compliance Ltd.
- c. Expedited report delivery, termed Fast-Track, may be available upon request for an additional fee.
All Other Fire Safety Consultancy Works
- The delivery timeframe for consultancy projects will depend on the nature, complexity, and scale of the work. Specific lead times will be provided upon agreement of the project scope.
4. Client Responsibilities:
- a. Clients are obliged to provide honest and accurate information pertinent to the fire risk assessment process.
- b. Any changes or updates to the provided information must be promptly communicated to Fire Safety & Compliance Ltd.
5. Health and Safety:
- a. Clients must adhere strictly to all health and safety guidelines provided by Fire Safety & Compliance Ltd during the assessment.
- b. Any safety concerns or issues identified during the assessment must be addressed promptly and cooperatively with Fire Safety & Compliance Ltd.
6. Liability:
- a. Fire Safety & Compliance Ltd shall not be held liable for any inaccuracies or omissions in the assessment arising from incomplete or misleading information provided by the client.
7. Rescheduling and Cancellations:
- a. Clients may reschedule assessments with a minimum notice of 7 days. Inadequate notice may incur rescheduling fees, set at 10% of the quoted price.
- b. Cancellations made with less than 48 hours notice will result in charges equivalent to the full quoted price.
- c. Fire Safety & Compliance Ltd reserves the right to waive or modify cancellation fees under exceptional circumstances, at its discretion. Any such waiver or modification will be communicated to the client in writing.
8. Confidentiality:
- a. All information gathered during the assessment process shall be treated confidentially and utilized solely for the purpose of fire risk assessment.
9. Commission and Ethical Practices
- a. We may receive a commission or referral fee from third-party providers for services or products we recommend.
- b. All commission agreements are governed by ethical contracts designed to prevent and manage conflicts of interest. These contracts ensure that our recommendations remain impartial and are always based on your specific needs and compliance requirements. If you have any questions about these arrangements, please feel free to ask for further clarification.
10. Governing Law:
- a. These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
- b. Nothing in these terms and conditions shall affect the client’s statutory rights
By engaging the services of Fire Safety & Compliance Ltd, clients acknowledge and agree to abide by these terms and conditions. Fire Safety & Compliance Ltd reserves the right to update or modify these terms at any time with prior notice.
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