Privacy Policy

Fire Safety & Compliance Ltd is dedicated to maintaining and respecting the privacy of all of its clients and ensures that confidentiality is upheld at all times[1].

The following privacy policy outlines the reasons we collect the data of any person who visits our website, our clients and any person who contacts or interacts with us, the types of personal data we collect and how we store and use client’s personal data.

If you do not wish for us to collect or hold your personal data, then please do not provide any personal information to us or use the Fire Safety & Compliance Ltd website or social media pages.

If you have any questions relating to data protection, please email enquiries@firesafety-compliance.co.uk

Fire Safety & Compliance Ltd, company Number 14086764 is registered in England and Wales, The registered office is 68 Twenty Acres Road Bristol BS10 6PP. The point of contact for data protection enquiries is the Managing Director, Liam Trott.

What type of information do we collect;

The information collected by Fire Safety & Compliance Ltd includes (but is not limited to); a client’s name, address, contact details, date of birth, business premises plans, business ownership information and any other information that the client chooses to disclose, as well as any relevant information pertaining to the legally responsible person for the client business and employees of the client business.

The relevant privacy policies of the host organisations for the Fire Safety & Compliance Ltd website and social media accounts provide details of the information collected by the website and social media accounts. This includes (but is not limited to) GoDaddy.com, Facebook.com, Twitter.com, and LinkedIn.com.

Why do we have your personal information;

Fire Safety & Compliance Ltd requires access to Personal Data in order to fulfil its contractual commitment to the client. Fire Safety & Compliance Ltd will not hold on to Personal Data unnecessarily for longer than it is required. Upon engaging Fire Safety & Compliance Ltd you are consenting for Fire Safety & Compliance Ltd to collect, process and store your Personal Data so far as it extends to the complete and satisfactory provision of the contractual services.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• (a) We have a legal obligation.
• (b) We need it to perform a public task.
• (c) We have a legitimate interest.

What do we do with your Personal Data

Fire Safety & Compliance Ltd will use your Personal Data to complete the services that are due to the client to the best of their ability. These tasks may include, but are not limited to;

• To identify the client, the business or any other relevant person to which the Personal Data applies
• To identify any previous services or products that you have obtained from Fire Safety & Compliance Ltd or any of our associated or partnership businesses
• To contact you regarding any administrative actions required on your account regarding any services you have previously received, are requesting to receive or may request to receive in the future
• To help detect and prevent fraud or loss
• To contact you in any way regarding any products or services you may be interested in both now and in the future unless you have previously asked us not to
• To monitor any or all communications at our discretion or for quality assurance and/or training purposes
• We may check your details against fraud prevention agencies, and if we suspect any fraud, we may report or record this to the relevant agencies
• We will not disclose your Personal Data to any third party except under the terms outlined within this Privacy Policy.

We may allow the disclosure of your Personal Data to other third-party companies or organisations under the following circumstances;

• If we receive a legitimate request from a relevant regulating or enforcing body in relation to any legal or regulatory purposes or as a part of any legal proceedings or any prospective legal proceedings.
• If the company is partially or fully acquired, sold or purchased or if any of the company’s assets are acquired, sold or purchased, resulting in the majority ownership or control of the business being transferred, your Personal Data may be included as part of the company’s assets.

Where a client provides Personal Data related to another person, the client accepts and agrees that they have the express permission to share such Personal Data from any individual to whom the Personal Data relates.

How we store your information

Fire Safety & Compliance Ltd. takes the security of your Personal Data very seriously. Therefore, we take every measure to store your Personal Data using appropriately secure and encrypted means.

We store Personal Data in fully encrypted cloud-based storage facilities and have procedures in place to ensure their security. All hard copies or original documents containing Personal Data are stored within an internal secure storage facility.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You can ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing—You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond.

Please email enquiries@firesafety-compliance.co.uk if you wish to make a request.

How to complain

If you are unhappy with how Fire Safety & Compliance Ltd has accessed, processed or stored your data, please email Managing Director Liam Trott AIFireE enquiries@firesafety-compliance.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

[1] If a Fire Safety & Compliance Ltd representative identifies a serious life risk at a client’s premises, under the duties and code of conduct for IFE membership, the representative may be required to disclose such information pertaining to the life risk to the local Fire and Rescue Authority as the Enforcing Authority.