Terms & Conditions
These Terms and Conditions (“Terms”) govern the provision of services by Fire Safety & Compliance Ltd (“the Company”, “we”, “us”, “our”) to the client (“the Client”, “you”, “your”). By instructing us or accepting a quotation, you agree to be bound by these Terms.
1. Scope of Services
1.1 The Company provides fire risk assessments, fire safety consultancy, and associated compliance services.
1.2 The precise scope of works shall be as detailed in the quotation or agreed project specification. Any variation must be confirmed in writing and may be subject to additional fees.
2. Use of Subcontractors
2.1 The Company reserves the right to engage suitably qualified and competent subcontractors to carry out all or part of the services.
2.2 All subcontracted works shall be subject to internal validation, quality assurance, and technical review by the Company to ensure compliance with applicable legislation, guidance, and professional standards.
2.3 The Company shall remain the primary contractual point of responsibility for the services provided, irrespective of the involvement of subcontractors.
3. Invoicing and Payment
3.1 Invoices will be issued in advance of the proposed works unless otherwise agreed in writing.
3.2 Full payment is required prior to the scheduled date of service delivery.
3.3 Failure to settle invoices by the due date may result in postponement or cancellation of the proposed works without liability to the Company.
3.4 The Client is responsible for providing accurate and current contact and billing information, including a valid email address for invoicing and correspondence.
3.5 The Company reserves the right to charge statutory interest and reasonable recovery costs on overdue payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4. Deposits
4.1 The Company may, at its discretion, require a deposit to secure Fire Risk Assessment appointments.
4.2 Unless otherwise stated in writing, all deposits are non-refundable.
5. Report Delivery and Lead Times
Fire Risk Assessments
5.1 The standard report delivery period is approximately three (3) weeks from the date full cleared payment is received.
5.2 Report preparation shall not commence until full payment has been received.
5.3 Fast-Track delivery may be offered subject to availability and an additional agreed fee. No guarantee of expedited delivery is implied unless confirmed in writing.
All Other Fire Safety Consultancy Works
5.4 Delivery timescales will vary depending on scope, complexity, and project requirements. Indicative timelines will be agreed prior to commencement.
6. Client Responsibilities
6.1 The Client shall provide complete, truthful, and accurate information necessary for the execution of the services.
6.2 The Client must promptly notify the Company of any changes that may affect the assessment or consultancy work.
6.3 The Client shall ensure safe, lawful, and uninterrupted access to the premises and all relevant areas, documentation, and personnel.
7. Health and Safety
7.1 The Client must comply with all reasonable health and safety instructions issued by the Company or its representatives.
7.2 The Client is responsible for maintaining a safe working environment and notifying the Company of any known hazards or site-specific risks.
8. Liability and Limitations
8.1 The Company shall not be liable for inaccuracies, omissions, or deficiencies arising from incomplete, inaccurate, or misleading information provided by the Client or third parties.
8.2 The Company’s liability shall be limited to direct losses reasonably foreseeable and arising from proven negligence, subject to a maximum aggregate liability not exceeding the total fees paid for the services in question, to the extent permitted by law.
8.3 Nothing in these Terms shall limit or exclude liability for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation.
9. Rescheduling and Cancellations
9.1 Requests to reschedule must be made with a minimum of seven (7) calendar days’ notice. Failure to do so may result in a rescheduling charge of 10% of the quoted fee.
9.2 Cancellations made with less than forty-eight (48) hours’ notice will incur charges equivalent to 100% of the quoted fee.
9.3 The Company reserves the right to waive or amend cancellation charges at its discretion where exceptional circumstances apply. Any such decision will be confirmed in writing.
10. Confidentiality and Data Protection
10.1 All information obtained during the provision of services shall be treated as confidential and used solely for the purposes of fulfilling contractual obligations, unless disclosure is required by law or regulatory authority.
10.2 The Company shall process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
11. Commission and Ethical Practices
11.1 The Company may receive commission or referral fees from third-party service providers.
11.2 The Company operates under ethical arrangements designed to mitigate conflicts of interest. Recommendations shall remain objective and based on compliance and client requirements.
11.3 Disclosure of commission arrangements will be provided upon reasonable request.
12. Force Majeure
12.1 The Company shall not be liable for failure or delay in performing its obligations where such failure results from events beyond its reasonable control, including but not limited to acts of God, government restrictions, strikes, pandemics, or infrastructure failure.
13. Governing Law and Jurisdiction
13.1 These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
13.2 Nothing in these Terms shall affect the Client’s statutory rights under applicable consumer protection legislation.
14. Acceptance
14.1 Instruction of services, payment of any invoice, or acceptance of a quotation shall constitute acceptance of these Terms in full.