Online Training Terms and Refund Policy

These terms cover online training courses bought through this website. They are separate from our general terms and conditions, which cover our fire risk assessment and consultancy work.

Our online courses are produced and delivered by VideoTile Learning Ltd. Fire Safety & Compliance Ltd is an approved distributor. When you buy a course, your purchase and your learner accounts sit with VideoTile Learning Ltd, and the terms below apply to it.

The short version

An unused licence can be removed from an account within 14 days of being added, providing the account has not been accessed by the candidate or business. Beyond 14 days the system will restrict this activity.
No refund is granted where there is reason to believe the learner has viewed any of the content they purchased.
Consumers have a 7 day cooling off period in which to cancel and receive a refund, with no reason needed.
These regulations do not govern contracts between businesses.
VideoTile Learning Ltd reserves the right to charge a handling fee of 15 percent of the original fee.
Refunds are paid within 30 days of cancellation.

If anything below is unclear, or you are not sure whether a course can be refunded, contact us before you allocate it to a learner and we will check for you.

Definitions

Course(s): e-learning content and platform software.
Company: VideoTile Learning Ltd and its affiliates and distributors.
Course Provider: a third party provider of the VideoTile Learning Ltd materials.
Materials: courses and supporting materials provided by authors (“Third Party Providers”).
Member(s): registered users, whether corporate or private, with valid login details provided by the Company in return for a payment determined by the Company.
Website operation: the website delivering the course, linked to by affiliates and distributors, is owned and operated by VideoTile Learning Ltd in association with reputable internet service providers. Registered address: Westlands House, Whalley Road, Padiham, BB12 8JX. Telephone 01282 776257.

Course copyright

Limited warranty

The Company warrants that its e-learning content and platform software (the Course) will perform substantially in accordance with the accompanying written materials for a period of 1 year from the date of receipt of login details, provided always that the minimum requirements of customer equipment and connectivity are available. In the event applicable law imposes any implied warranties, the implied warranty period is limited to 90 days from the date of receipt of valid login details unless statute forbids.

Customer remedies

The Company’s and its suppliers’ entire liability and the customer’s exclusive remedy shall be, at the Company’s option, either (a) return of the price paid for the Course, or (b) repair or correction of the Course that does not meet this Limited Warranty and which is reported to the Company with a copy of the customer’s evidence of payment. This Limited Warranty is void if failure of the Course has resulted from accident, abuse, or misapplication. Any corrective remedy will be warranted for the remainder of the original warranty period or thirty days, whichever is longer.

No other warranties

To the maximum extent permitted by applicable law, the Company and its suppliers disclaim all other warranties, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, with regard to the Course and any related written materials. This Limited Warranty gives the customer specific legal rights. The customer may have other rights depending on the jurisdiction.

No liability for damages

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any damages whatsoever, including without limitation special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other pecuniary loss, arising out of the use of or inability to use this product, even if the Company has been advised of the possibility of such damages. In any case, the Company’s and its suppliers’ entire liability under any provision of this agreement shall be limited to the amount actually paid by you for the Course. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply.

Membership restrictions

Each member, upon payment of the course fee, will be granted a unique user ID and password which is used to gain access to the materials. Under no circumstances whatsoever may any registered user share or distribute their user ID or password to third parties, or display the content of the course to other non-registered members for the purpose of training. Under no circumstances whatsoever shall members distribute the courseware contained within the site. Each course is individually licensed. Any breach of these terms will result in the immediate suspension of the account and additional charges in respect of the additional unauthorised uses of the course.

Minimum system and connectivity requirements

Members are required to have an installed working version of an operating system, Microsoft Windows 10 or Mac OS X 10.8 as a minimum, and Adobe Acrobat Reader version 9 or above, plus appropriate software as indicated for the course. A modern and up to date web browser is required. JavaScript must be enabled. The web pages are not guaranteed to display in any other format. A graphics card is recommended but not essential. Audio reproduction via speakers or headset is required. For standard quality, a minimum connected speed to the user device of 3 Mb per second is required. For high quality, a minimum connected speed of 5 Mb per second and up to date video drivers are required. A minimum of 1GB memory must be available.

Mobile devices

The content has been tested and is known to work on iOS devices from the iPad 2 onwards and iPhone 4 onwards. It has also been tested on some Android devices including the Samsung Galaxy Tab II and the Kindle Fire HD. Most other Android devices can be used, with some exceptions depending on operating system version and browser. Performance may be limited by signal availability.

Delivery policy

When you have purchased your product via the payment link to PayPal, you will receive, at the email address you used with PayPal to complete your purchase and within not more than 24 hours, an email containing a link to an administration page together with login details and instructions to enable you to use and administer the content you have purchased.

If you paid with a PayPal eCheck, please note that delivery is not instant. This process takes 3 to 8 business days to clear with PayPal. Once the payment is cleared, an email is automatically sent to your PayPal connected email address with your access instructions.

The e-learning content is made available immediately after payment has been authorised, verified and cleared to the VideoTile Learning Ltd bank account. VideoTile Learning Ltd will make reasonable efforts to complete the anti fraud verification process as quickly as possible, however actual verification depends upon billing information provided to PayPal and may take up to several days. E-learning content is delivered by providing access to web pages containing the e-learning video and other content and functionality only.

Refund and cancellation policy

If technical problems stop you from accessing the content you have purchased, our support team will try to help you resolve the problem. You are required to have a functioning internet connection and equipment to enable you to view video files delivered over the internet. Providing you have the required connection and equipment and we are unable to resolve the problem with you, you will receive a full refund for all unused content purchased. Used content is that for which a course certificate has been issued.

Refund policy

The VideoTile refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer does not meet the vendor. These regulations do not govern contracts between businesses.

Consumer rights

In accordance with the above law, you have a 7 day cooling off period during which you have the right to cancel your purchase and receive a refund. You do not need to give a reason to cancel your purchase. If you do decide to cancel, we will refund your payment within 30 days of your cancellation.

Refund conditions

All access to the VideoTile e-learning website is governed by a unique username and password. This is part of a system which protects the security of the resource and enables VideoTile Learning Ltd to monitor usage by any individual. When a refund request is received, VideoTile Learning Ltd reserves the right to track usage by an individual, through their username and password, of:

specific pages viewed
frequency of use
time period of use
certificates issued
IP address used

No refund will be granted if VideoTile Learning Ltd has reason to believe that an individual has viewed any of the information that they purchased.

VideoTile Learning Ltd reserves the right to charge a handling fee of 15 percent of the original fee.

Removing an unused course licence from a candidate or business account can be done within 14 days of adding the licence, providing the account has not been accessed by the candidate or business. Beyond 14 days the system will restrict this activity.

How to cancel within 7 days of purchase

Should you wish to cancel your purchase within the 7 day cooling off period, please contact us, or email VideoTile Learning Ltd at sales@videotile.co.uk, or write to:

E Learning Department
VideoTile Learning Ltd
Westlands House
Whalley Road
Padiham
BB12 8JX

Refunds following cancellation

If you do cancel your purchase within the 7 day cooling off period then we will refund your payment. If you paid by credit or debit card from our website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means then your refund will be made by cheque, this will be posted to you within 30 days of your cancellation.

Privacy

VideoTile Learning Ltd operates its own privacy policy covering the learner accounts and course platform. It collects name and job title, contact information including email address, demographic information such as postcode, preferences and interests, and other information relevant to customer surveys or offers. This information is used for internal record keeping, to improve products and services, and to customise the platform. VideoTile Learning Ltd does not store credit card details and does not share customer details with third parties.

You may request details of personal information held about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, write to the Web Administrator, VideoTile Learning Ltd, Westlands House, Whalley Road, Padiham, BB12 8JX. If you believe any information held is incorrect or incomplete, write to or email sales@videotile.co.uk as soon as possible, and any information found to be incorrect will be corrected promptly.

Our own handling of your data is covered in our privacy policy.

Governing law and jurisdiction

These terms shall be governed by and construed in accordance with the laws of England, and any dispute shall be subject to the non-exclusive jurisdiction of the English courts.